Juno: Learn AI Easily
Support & complaints
Get product help, report unsafe content, appeal moderation, raise a privacy concern or request account assistance.
Last updated: 15 October 2026
Faster in-app reporting
- Use Report on a community post or reply.
- Use Block on a learner profile when you do not want interaction.
- Use Report response under a Juno AI answer.
- Use Me → Settings → Send feedback for bugs and product ideas.
What to include in an email
Include the type of issue, what happened, approximate date/time, app version and the relevant nickname, post or feature. Do not send passwords, one-time codes, government identifiers, financial details or unnecessary private information. Screenshots are optional and should be cropped to remove unrelated personal data.
How complaints are handled
- Acknowledge and triage: we classify product, safety, privacy, legal and account issues.
- Protect: urgent safety or clearly prohibited content may be hidden or access restricted while reviewed.
- Investigate: we review the relevant report, content and limited service records.
- Act: actions can include guidance, correction, removal, feature restriction, account suspension or escalation to a provider/authority where legally necessary.
- Respond and appeal: when possible, we explain the outcome. Reply to the same thread if you believe material context was missed.
We prioritize credible threats, child-safety reports, exposed personal data, account compromise and service-wide security issues. Response time varies with severity and verification needs.
Privacy and deletion
For privacy requests, use the subject “Juno privacy”. For account deletion without the app, follow the Account Deletion page.